A man from Marion contacted me saying his laptop was running very slow and would occasionally crash and shutdown. He also mentioned that the laptop was very noisy and seemed to be blowing out a lot of hot air. I had a look at the laptop and started by doing a tuneup on it top disable any unwanted startupprograms. In it’s present state, the CPU usage was around 90% or above at all times as well as a the hard disk usage peaking at 100% for extended periods of time. I then ran a malware scan and found and removed around 6 different malware programs that were definitely contributing to the slow performance issues he was having. His antivirus had expired so I removed that and replaced it for a good, reliable, lightweight one and also instructed him on how to scan and remove malware in the future. After the tuneup, his laptop now running much cooler, faster and was no longer shutting down during normal use with the CPU usage at around 30% average and hard disk usage down to 20%. Sometimes all you need is a good tuneup to get it back up and running again!
A lawyer from Christies Beach contacted me saying they needed some help with a security checkup on their network and all computers in their business. As a business with a lot of sensitive and confidential information it was really important to have the security of their network all up to date and not an easy target for someone to compromise. After changing all the settings required and updating them to some more reliable software they were back in action and much safer than before.
A business customer of mine in Seaford needed some help configuring their new security system to allow for remote on and off triggering via their iphoneand through a web browser. It had initially been setup and was working fine but lately they haven’t been able to remotely arm or disarm the security system using their phones. I started by opening the security panel and checking all connections and then proceeded to test the modem settings including the DMZ and port forwarding through the firewall. After a few tweaks and updates they were back in business and fully operational again.
Another of my long time customers contacted me yesterday saying his trusty old Asustransformer mini laptop had died and he needed help setting up his software on a new mini laptop ASAP so he could get back to work. I was more than happy to help and had both of the new laptops all up and running with this custom building inspection software, antivirus, dropboxand all of the other tools he needed to do his job in a few hours. I also disabled the automatic Windows 10 updates as he’s had quite a few issues in the past with the updates breaking his software. I don’t normally suggest disabling the updates but in his case it’s the far better option than having to reinstall everything when Microsoft decides to do a massive update the breaks SQL and other components of his software.
A customer of mine said he was having problems with his Windows 10 PC not powering on after he recently moved house. As I had serviced and repaired his PC only a few months ago I knew it shouldn’t be a hardware related issue so I began by testing all of the cabling. Thankfully for him it was a combination of the power cord not being securely plugged into his LED screen as well as the HDMI cable being plugged into the onboard video output instead of his graphics card. It’s an easy mistake to make but he was glad it was easily fixed without the need to replace any parts.
I had the privilege of helping staff and students at a school in Aberfoyle Park today with all of the problems that arise with being in a progressive technology driven environment. It’s great to see the students learning and adapting to the changes presented to them as part of studying in 2018. Several large projects are on the horizon including assisting with the setup of a new national video conferencing system and I am personally looking forward to undertaking the task and all of the challenges that come with it.
One of my business customers contacted me saying their main point of sale PC was very slow to start up and was generally very sluggish throughout the day. I took at the PC and while the CPU and RAM side of things were more than adequate, the hard disk reported as having several unrepairable issues which led me to suggest a replacement immediately. I quoted them a high speed SSD to replace the dying 7+ year old mechanical hard disk and got them underway right away by installing the SSD and cloning their entire original hard disk onto the SSD in a perfect 1 for 1 clone. After a few tweaks they were good to go on the new SSD and were seeing boot up times of under 20 seconds as opposed to the 4 minutes on the old hard disk. Overall program use on the new SSD was also lightning fast and huge improvement over the old mechanical hard disk. All up, it’s a win!
A customer contacted me with a problem I come across quite a lot these days… a bad wireless signal from the modem in their home. A weak wireless signal can be extremely frustrating but the good news is that it’s quite easily fixed.
After some fancy new tech was installed I had a secondary wireless access point setup for my customer that provided a full 5 bar wireless signal in the back rooms of their home and got their smart tv up and running with YouTube and Netflix better than ever!
If a bad wireless signal is driving you bonkers, give me a call and I’d love to help get you sorted.