Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

Month: November 2017

Seaford Onsite Computer Support : Getting a wireless signal to the back work shed

Today I’m up at Seaford helping out a crash repairer with getting their back workshop shed connected to the internet after their cat5 network cable was accidentally cut during some building work that’s happening onsite. Rather than repair the cable only to see it get crushed again while all the work is going on I suggested they use a wireless network instead as the speed and coverage of wifi has vastly improved in the past few years. With a little bit of configuration they were back up and running on the internet with a 100% rock solid wireless connection. 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Aberfoyle Park Computer Support : New Eco-system PC installed

An old engineering colleague from my first job as a systems administrator for a company called Connell Wagner (now Aurecon) called me up a few days ago saying that his mother who lives in a nice retirement village in Aberfoyle Park needed a new computer to replace her 10+ year old Intel Celeron Windows Vista PC that was badly dragging it’s feet and not starting up anymore. I supplied her with one of our new Digital Insite ECO-system PC’s that now come standard with a high speed SSD, a Core i3 7100 3.9GHZ and 8GB of RAM. I helped her transfer all of her photos, documents and emails to the new PC and got her all set up so it was super easy to turn it on and get down the business doing the things she loves. Needless to say it was a quantum leap in performance from the last PC but not at a price that breaks the bank 🙂

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Ascot Park Computer Support : Powerhouse system installed

I had the pleasure of supplying and installing of our Digital Insite full Powerhouse system to a nice elderly man and his wife in Ascot Park. His old PC was an AMD Sempron with 2GB of RAM and an 80GB hard disk running on Windows XP. Although it was quite impressive that the 14+ year old PC was still running, it was horribly slow by today’s standards and he wanted to get back up to speed so he could save photos from his Digital SLR camera to the PC and edit them without it taking 10 minutes for each photo. Opening and replying to an email took over 10 minutes on the old system! I installed our new Digital Insite Powerhouse PC that comes complete with a large 27″ widescreen LED, a fast i5 Processor, 8GB RAM, high speed SSD + SSHD storage, USB speakers, wireless keyboard and mouse + Windows 10  and transferred all of his photos, documents and emails across to the new system.

I always make it my focus to help the process of transferring to a new PC as easy and painless as possible for my customers by getting all of their data across from the old PC to the new system in it’s correct place, completely setting up their email including transferring old emails from the previous system, and explaining how to use the new system. If my customers ever get stuck I’m always just a phone call or email away and always happy to help 🙂

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Seacliff Computer Support : Internet security and backup system setup

I was down at the very picturesque and always beautiful seacliff beach today helping a man who runs a CAD drafting business from home. He was having some issues with his internet security and antivirus that was blocking him from accessing certain functions of his internet banking as well as some general file management and backup issues on the PC. I quickly sorted out the internet security issues by adding an exception for the banking website in the antivirus software and also set up for him a much better file management and folder structure system for storing his documents and plans.

I then created an automated backup system that runs at 5pm each night and looks to see if his backup drive is plugged in – if it is then the backup will run and backup everything that has changed since the last backup – if his backup drive isn’t plugged in it simply skips the backup. I also made an easy desktop shortcut for him so that he can also manually run the backup to his external hard disk at any time. Simple, fast and smart at the same time and it gave him peace of mind that his data is always safely backed up.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Marino Computer Repairs and Support : IMAP Outlook email sync issues

A customer of mine in Marino called and said he was getting a lot of IMAP related errors coming up in Outlook when trying to access his email account. After some research and investigating I found that it was a combination of several things namely his email quota, a slow upload on his internet connection and some profile corruption in Outlook.

Once the profile corruption was resolved by creating a new profile and merging his data into the new profile, and his email quota issue was fixed by deleting a whole lot of unnecessary emails using his webmail account, his email started to flow again as it should.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Brighton Computer Upgrades : SSD upgrade for an old laptop

Another day, another old laptop being badly slowed down by a worn out dying hard disk. After a complete 1 for 1 data clone onto a brand new high speed SSD this old dog was now up and running like a racing greyhound! My customer was pleasantly surprised at just how much of a difference the new SSD made to the bootup, shutdown and overall use of her laptop.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Glen Osmond Computer Repairs and Support : Samsung Galaxy A5 sync issues

A customer from Glen Osmond called and was having some issues synchronising his new Galaxy A5 phone contacts and calendar with his online google account. He was concerned that if he lost his phone all of his contacts and calendar entries were gone forever and not being backed up to the cloud. After digging through his google account settings and some apps on his phone I realised that his contacts and calendar were being synced to his apple iCloud account from his previous iPhone.

Once these apple apps and settings were removed and his contacts were correctly setup to sync to his google account everything started to work as intended and he could breathe easy knowing that all of his data was safely being replicated to the cloud.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Warradale Computer Support : Wireless Printer troubleshooting

Today’s mission was a wireless printer in a customers house Warradale that just wouldn’t play the game and connect to his laptop after a firmware update on the printer. The printer had worked fine for several months but after this firmware update things went wrong. I’ve seen this sort of thing before several times and it’s often related to the printer not correctly connecting to the wireless router due to the wireless security settings. I logged into the modem and adjusted a few things to make the connection more compatible with the printer and everything suddenly started working again.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Seaford Computer repairs and support : Monitor display problem and wireless drop outs

I had another odd one today, a lady from a crash repairer at Seaford called saying her screen had gone pink and it was difficult to see the text as a result. I automatically assumed it would be a cable fault especially if she was using a VGA cable with pin outputs so when I got on-site this was the first thing I checked by swapping it with a new cable. The funny thing was it fixed part of the issue – namely the monitor not being correctly detected and not displaying the correct 1920×1080 native resolution but the strange pink tint was still there.

I then dug into the monitor configuration through the intel graphics settings and found that someone had accidentally changed the brightness, gamma and contrast for the red channel to max in all values probably in an attempt to fix the resolution issues. I put these back to the default settings and voila – everything looked great again. They also had some issues with their wireless network dropping out which was easily resolved by changing the wireless channel on the modem to another channel that wasn’t getting so much interference from all the other wireless networks in the area.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023