Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

Author: Mark Jansen (page 1 of 8)

Aberfoyle Park School onsite computer support

Some problematic wireless access points are the focus of the day today at a school in AberfoylePark. All of the students aren’t here today so it’s an ideal time to check on the roof mounted access points to make sure they are all working and giving out a good signal throughout the whole campus. A few of the access points were showing up in the wireless settings on devices but weren’t allowing staff and students to connect to the internet and local network resources. My first port of call for any access points in question is to remove them from the roof and attempt to power cycle them in the hopes that the old “reboot trick” we all know and love so much on our PC’s and laptops works here too. In most cases today, that was all that was required to fix the problem!

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Adelaide City Supermarket Onsite Computer Support

Today I’m in the heart of the city helping out a fine foods supermarket with some email and internet issues as well as getting their CCTV recording system up and running on the owners iphone so he can monitor what’s happening in his business when he’s not in the store. After correcting a few issues with their email to do with SSL and authentication, they were back up and running and the backlog of emails being held in their their Outlook outbox disappeared. Next up was the CCTV app on the owners iphone which was pointing at an incorrect public IP address. I helped them by showing them how to discover their public address and put it in the app on his phone and also mentioned that a dynamic DNS solution would be ideal if they continue to have any issues down the track. Another happy customer and now on to my next one…

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Cherry Gardens iPhone and PC email setup

I had a customer call me up from Cherry Gardens needing some help with some issues on their PC as well as setting up their email account on their iphone so it sync’s with thier PC while they are overseas on holidays. I backed up then cleared out their old POP3 email setup and go them setup on IMAP on both their desktop and iphone so that whenever they read, delete or move any emails on either device it reflects exactly the same on the other. Simple and brilliant.

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Blackwood All in One HP Computer Support

I’m down in the always green little corner of Blackwood today helping an elderly man with his 7 year old HP all in one PC. He said it was running slow and not letting him watch his favourite shows on ABC iview. After a system tuneup and some apps were removed the PC was booting up much faster and running better overall. I fixed his ABC iview problem by installing Firefox and the latest flash player plugin and he was back in business 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

New Computer installed in Seaford Plumbing Business

I had the pleasure of supplying one of our Digital Insite ECO-system PC’s to a customer in Seaford to replace one of their old, slow 6 year old workhorses. Their screen, keyboard and mouse were all working fine and had been replaced only recently so they just needed a new tower with Windows 10. Going from an old worn out SATA hard disk to one of the new high speed SSD was nothing short of night and day and was a massive speed improvement in all areas. 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Noarlunga South Computer Support

I’m helping out a 17 year old student down at Noarlunga South today with some audio recording software on his laptop that is giving him a lot of problems when trying to install custom audio libraries. The laptop itself has plently of space on his main SSD C drive however the library just won’t install there for some reason. I taught him a trick I learnt a while back called directory junctions that allows you to create the junction on his secondary SATA D drive and then copy the data he wants to the C drive. This tricks the computer into thinking that the data is on the D drive when it’s actually on the C drive. Armed with a new trick he was very happy and his music program is working as it should completely from his high speed SSD.

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Seaford Onsite Computer Repairs and Support

Today I’m down south in Seaford helping out a customer that relies on a constant internet connection that connects to a remote control session interstate which unfortunately keeps dropping out. These types of problems can be tricky to diagnose so I usually start with the obvious things first like checking cables, plug ends and seeing if any other devices on the network are also experiencing any problems. Next it’s on to testing the PC itself whether a faulty network card is the cause or even some settings in Windows such as DNS etc that may be effecting it…

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Planhacker: Using 4G As An NBN Alternative | Lifehacker Australia

https://www.lifehacker.com.au/2017/12/planhacker-using-4g-as-an-nbn-alternative/

Struggling with a bad NBN connection (or complete lack of) in your home or office? One of my customers was and gave Optus a call and got a 4G modem and a plan that delivers around 15 to 20mb/s for around $80.00 per month. Worth a look if your stuck on awful speeds and dropouts. 

Have a great day guys 🙂

Seaford Onsite Computer Support : Getting a wireless signal to the back work shed

Today I’m up at Seaford helping out a crash repairer with getting their back workshop shed connected to the internet after their cat5 network cable was accidentally cut during some building work that’s happening onsite. Rather than repair the cable only to see it get crushed again while all the work is going on I suggested they use a wireless network instead as the speed and coverage of wifi has vastly improved in the past few years. With a little bit of configuration they were back up and running on the internet with a 100% rock solid wireless connection. 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Aberfoyle Park Computer Support : New Eco-system PC installed

An old engineering colleague from my first job as a systems administrator for a company called Connell Wagner (now Aurecon) called me up a few days ago saying that his mother who lives in a nice retirement village in Aberfoyle Park needed a new computer to replace her 10+ year old Intel Celeron Windows Vista PC that was badly dragging it’s feet and not starting up anymore. I supplied her with one of our new Digital Insite ECO-system PC’s that now come standard with a high speed SSD, a Core i3 7100 3.9GHZ and 8GB of RAM. I helped her transfer all of her photos, documents and emails to the new PC and got her all set up so it was super easy to turn it on and get down the business doing the things she loves. Needless to say it was a quantum leap in performance from the last PC but not at a price that breaks the bank 🙂

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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