Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

Month: January 2018

Wingfield Onsite Computer Support – Slow PC causing issues in MYOB

A furniture polishing company from Wingfield was recommended to me by another of my customers and called me up saying they were having some strange problems on their PC especially in MYOB. The PC wasn’t very old and was a pretty good spec for it’s day (i7 4790 / 8GB RAM / 250GB SSD) but was doing some odd things in programs such as not responding to some mouse clicks. I looked into the problem and found there were a few redundant “tuneup” programs on the PC which I’ve found generally make the PC run worse than better so I promptly removed these applications. I then found some mouse software and drivers that were intended to add some additional features but as the customer wasn’t using any of these I also removed them. After a good tuneup and removing the mouse software the PC was back up to it’s snappy self and was playing nice again in all of their work applications. I also noticed that the in built Windows System Restore function had become broken and as this is a very important lifeline for when things go wrong I undertook to fixing this also. Registry corruption was the problem here – most likely due to one of the tuneup programs – and once these errors were resolved System Restore was back in action.

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Slow ACER laptop upgraded to high speed SSD

A nice lady contacted me saying the ACER laptop she had bought recently on special during the Christmas sales was running very slow and was performing a lot worse than she expected. She said it was heavily reduced and had a few concerns that the specs of the laptop were what was making it run so slowly. I had a good look at it and was able to tell her that the CPU was quite good, the RAM was decent but the 1TB Hard disk was a slow 5400rpm mechanical type and was undeniably the cause of the laptop being so slow to startup, shut down and general use in programs. I quoted her for a high speed SSD upgrade and told her that it would greatly improve the speed issues as the part that was holding the laptop back was this standard mechanical hard disk. She agreed to go ahead and after the hardware was installed and the cloning process was complete the bootup time from completely powered off until the desktop was loaded went from 2 and half minutes to under 15 seconds. Now that’s a decent upgrade right there! The overall performance of the laptop in all areas was much, much better and it turned a fairly slow underperforming laptop into a fast and reliable workhorse that you would normally pay over $1300+ retail for. All up for the laptop on sale + upgrade she paid under $1000 total so as you can imagine she was wrapped 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Acer Windows XP PC from Glenelg running very slow with a virus on it

An elderly gentleman contacted me today saying his old Acer Windows XP PC was running very slow and he thought he might have a virus on it. Working on a Windows XP system took me back a bit as I barely see any PC’s with this Operating System installed anymore as they’re either just too slow to be usable or have simply died due to hardware failure. In his case, the PC was running a bit slow but overall was still working OK for what he needed it for so I gave it a good tuneup and removed a lot of applications and startup programs that were bogging down the PC’s performance. I then installed some antimalware programs to remove any viruses and junk he may have picked up from the internet and got it all cleaned up and back in action. I told him that while the PC is a bit old and slow, it’s still fine for basic use and he knows where to come if he ever does need to upgrade to a new PC 🙂 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

SSD Upgrade for an old Dell laptop in Brighton

A lady from Brighton contacted me saying her old dell laptop was running super slow and was driving her crazy. I took a look at it and after a few quick tests I was able to show her that it was her standard mechanical hard disk that came with the laptop that was the cause of the poor performance. I quoted her to upgrade her laptop to a high speed SSD and explained that she wouldn’t lose any data at all as I use an intelligent cloning process to copy her data from the old hard disk to the new one exactly 1 for 1. She gladly agreed to go ahead and the very next day she had her laptop back on her desk now running faster than ever!

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

New Digital Insite Powerhouse PC with 24″ LED installed in Lonsdale

Another of my long time customers (14+ years) called me up saying they needed a new PC ASAP for a staff member in their office in Lonsdale. Of course I was more than happy to oblige and had their new Core i5 7500 / 8GB Ram / 250gb SSD + 1TB SSHD Windows 10 PC ready to go that afternoon and booked them in for an install the very next morning. After an hour or two I had the new hardware connected up to all of their network devices and all of their software installed and configured ready to go 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Windows 10 PC not booting up in Flagstaff Hill

A long time customer called me up saying their Windows 10 PC had suddenly stopped booting up. I asked what they were seeing when they hit the power button and they said they see he ASUS logo and then a black screen and the whole system powers off. I immediately suspected a faulty motherboard and asked them if I could take it back to my workshop to do some in depth testing. After some further testing I was able to rule out the motherboard as the source of the fault and now had my attention turned to the RAM. It’s quite rare for memory to be faulty or to go bad but it can happen so I started more testing with this in mind. After swapping out the DDR4 RAM sticks for some brand new ones I was able to confirm that it was indeed faulty RAM and not the motherboard. This was a huge relief too as swapping the RAM takes literally 30 seconds whereas changing the motherboard is a much more involved process. In the end after some brand new RAM went in they were back in the game 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Very slow 9 year old Dell laptop in Glenelg upgraded to high speed SSD

A nice lady from Glenelg called me up saying her Dell laptop was running very, very slow and was recommended by one of her friends to give me a call about speeding it up. I had a look at the laptop and after a few tests I was able to tell that the manufacture date was around 2009 which by today’s standards is quite old. After some further tests though I was able to tell that her laptop did indeed have a SATA3 type hard disk and even though it was a modest spec laptop (Core2 Duo / 4GB RAM)  I was able to give her the option to upgrade to a high speed SSD which would immediately alleviate the speed issues coming from her very slow 5400 RPM mechanical hard disk that came originally supplied with the laptop. After some tricks and a bit of head scratching I was able to completely clone her original hard disk to the new SSD in a perfect mirror image which meant that every single thing on her laptop including stayed exactly as it was except was now running on an infinitely faster hard disk 🙂 She was wrapped as it meant she didn’t have to go through the process of setting everything up on a new laptop and was able to be back up and running on a much faster system for well under half the price!

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

SSD upgrade for dead Windows 7 laptop

One of my business customers called me this week saying their Windows 7 laptop had been running very slow and then suddenly crashed and now won’t boot up at all. I suspected that their hard disk was old and had worn out with age and after some tests I was able to prove this when loads and loads of bad sectors and bad blocks were coming up during a disk repair. I gave some options to my customer to replace their hard disk with a standard mechanical one or to upgrade it to a high speed SSD. They chose the high speed SSD option and after Windows 7 had been reinstalled along with the system device drivers and all of their data recovered and restored they were back in business faster than ever! In short a slow and dying 5 year old laptop has been given a new lease of life for well under half the price of a new laptop 🙂

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023

Mclaren Vale Onsite Computer Support : Remote desktop connection setup

I got the chance to enjoy the always green fields of McLaren Vale again today when one of my business customers called me up asking for some help with connecting up their laptop to the office PC via a remote desktop connection. Basically what had happened was that their connection details were saved with the IPaddress instead of the domain name of their hosting provider and as a result of the IPaddress changing over the Christmas break, their connection stopped working. Once I reprogrammed their connection details with the domain name they were good to go again and back in action 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Hallett Cove Computer Repairs : Dying hard disk in Windows 7 Laptop

Another one of my business customers called me up today saying their Windows 7 laptop was coming up with a strange error and not booting in to Windows. The error was “Boot device inaccessible” with the error code 0xc000000f. As the laptop was around 6 or 7 years old I had my suspicions that the hard disk may be dying so I began my testing. Unfortunately hard disk repairs weren’t possible using the normal Windows setup DVD repair methods so I had to resort to using Linux instead. I didn’t get much further with Linux either so my next port of call was to remove the hard disk and plug it into my work PC using a USB adapter. I had a bit more success with this method and after a few tricks I was able to at least see the partitions on the drive and start pulling the data off. Once all of the data was safely copied to my work PC I ran a few repair tasks on the drive but it didn’t respond favourably to any of these unfortunately. The bad news is the hard disk is definitely dying and needs to be replaced with a new one – the good news is that I was able to get all of my customers data off of the dying hard disk so basically they just need a new hard disk (preferably a high speed SSD), Windows reinstalled and their data copied over and they’re good to go!

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023