Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

Month: January 2018 (page 1 of 3)

Seaford Onsite Computer Support : Outlook 2010 problems sharing calendar to other exchange users

One of my business customers from Seafordcontacted me saying they were having a few issues with sharing the common calendar for their business to a new staff member. They are using Outlook 2010 through an exchange server so changing to another program isn’t really an option so I dug into the settings to check everything was set correctly. I noticed that some of the permissions for the calendar for the new user didn’t quite match the existing users so I modified this to make it all line up. I then completely removed the calendar from the new users account and then reshared the calendar to them and BAM they were good to go 🙂 My customer is considering moving away from Outlook and exchange in the future so I suggested for them to look into using google accounts with the google calendar as this is free and works brilliantly from my use and experience. 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

South Brighton Onsite Computer Support : Modem reprogrammed to allow port forwarding for CCTV security system remote viewing

A customer from South Brighton contacted me saying his security company had requested that he get an I.T person to re program his modem to allow the CCTV to be able to be viewed and monitored remotely. That’s where I come in 🙂 I logged in to his modem and found the port forwarding section and created the required port forwards needed for for the CCTV DVRsystem to be able to be connected to from an IPaddress outside of the premises. I also added the DVR into the DMZ on the modem as this is also often required to allow full functionality to the software. In a nut-shell what this does is create a small low-risk security exception on the modem to allow external network traffic to enter the network – basically a request to see the CCTV cameras from anywhere outside of the premises. Once the port forwards were all setup he was good to go for viewing his CCTV security system from an app on his phone or tablet. 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Hallett Cove Computer Support : Setting up email and antivirus on two Mac Book Air laptops

Today I’m down at Hallett Cove helping a nice couple with their Mac Book Air laptops. One of the laptops was up to date on OSX 10.13 High Sierra but was having a few issues with their email not coming through properly. I checked their settings and noticed that a few of the security and encryption settings were incorrect and as a lot of internet service providers are requiring these to be activated these days, your email won’t work properly if you don’t get these sorted. Once I had that setup the email was working great so it was on to the other Mac Book Air. This one was running 10.12 Sierra and needed the update the 10.13 High Sierra in order for the antivirus the customer had purchased to work properly. I kicked off the update and after a little while it had downloaded the 50GB (thanks to very fast NBN!) and the update was underway. Once 10.13 High Sierra was installed I was able to install the new antivirus and also setup the email account. Both users wanted to have it so that when they opened their Mac Book Air laptops they didn’t need to put in the password each time so I also enabled auto-sign in for them just to make life a little easier 🙂 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Glen Osmond Onsite Computer Support : Samsung Galaxy A5 PC sync setup and Outlook issues

Another day and another customer with more Outlook issues… Today it was a customer from Glen Osmond who was using Outlook 2007 as well as an older 2003 version of Outlook on another laptop and was having issues with the two laptops displaying emails correctly using IMAP. I looked into the settings and was able to find out what the problem was and was able to get both versions of Outlook to play nicely and display emails as they should. I also set up an application on his primary laptop called Samsung SideSync that allows you to essentially remote control and view your phone on your laptop via wifi as well as displaying any on screen phone notifications on the laptop too. He found this really handy if he didn’t happen to have his phone with him but was working on the laptop and it let him reply to txt messages by simply typing on the keyboard rather than using the on screen phone keyboard. 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Adelaide City Onsite Support : Helping a musician installing custom library samples for Ableton

One of my customers who lives in the heart of the Adelaide CBD contacted me saying he was having some issues installing a custom instrument library for the Ableton music application on his PC. I had helped him with his PC before so I was familiar with his system but had to stop and think for a bit to tackle this one. He had a 250GB SSD as his primary drive and a 2TB mechanical drive as his secondary data drive and was running into some strange errors when trying to install the custom library for Ableton. Basically, the installer would run then start to download the required files from the Internet then crash mid way through the installer no matter what he tried. I tried all of the obvious tricks like “run as administrator”, clear the temp files, remove any appdatarelated to the installer but had no luck. My last idea was to try running the installer from the root of C: drive rather than from the downloads folder that was located on his 2TB secondary drive. To my surprise, this actually worked and the installer downloaded all of the files it needed and get us underway. Sometimes is the simple things that get you back up and running 🙂  

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Seacliff Onsite Computer Support : New domain and email address setup + transfer from Outlook to Thunerbird

A customer from Seacliff called me up saying he was having various issues with Outlook 2010 on his PC. I took a look at this problems and was able to resolve most of the issues with a simple control panel / application repair but a few niggling problems persisted. He was using the Office 365 version of Outlook and was due to pay again for another year so I offered the suggestion of Thunderbird to him instead. He also mentioned that he wanted to get his own email address for his business rather than rely on his bigpond account for emails. I registered a new domain and hosting account for him and set up his new email using IMAP in Thunderbirdon his PC. He was very impressed at how fast and responsive Thunderbird is compared to Outlook and he really liked the simple, clean layout. I then undertook the process of copying all of his emails across from Outlook to Thunderbird. Outlook and Thunderbird don’t share email data files nor do they transfer between each other but with the help of some very clever 3rd party tools I had all of his emails exported from Outlook and imported into Thunderbird in the same folder structure he was used to seeing. All up, he’s now on a much faster, more reliable email system and he has his own email address for his business 🙂 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Corromandel East Onsite Computer Support : New modem installed with power line adapters and second wireless access point

A customer from Corromandel East contacted me saying their modem had died after a lightning storm and a power failure had hit their area. I tested the modem and confirmed it was faulty as it was no longer able to get DSL line sync to their internet service provider. I installed the new modem I supplied which was located in a front room of their house then also installed a  powerline adapter kit with a second wireless access point for the back end of the house where the bedrooms were.  Their daughter was previously getting 1 or no bars for the wireless signal in her bedroom but now with the new powerline kit and wireless access point installed just outside her room she is now getting full 5 bars for wireless. As anyone who has teenagers will know this is “kinda a big deal” 🙂 A bad wireless signal in your home or office isn’t something you have to live with – I can help you get full signal in every corner of your place!
 

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Parkholme onsite computer support : Installing Mozilla Thunderbird to fix Outlook 2013 problems

One of my business customers said they were having all sorts of problems trying to read and organise their email in Outlook 2013. I’ve been getting quite a lot of customers lately that have also been having similar issues in Outlook and my go to solution for them is most commonly to say goodbye to Outlook and say hello to the awesome and completely free Mozilla Thunderbird. I used to use and love Outlook back in the days of 2003 and 2007 but I have to say I haven’t been very impressed with the performance and usability of the 2010, 2013 and 2016 versions of Outlook. They feel bloated, clunky and it’s hard to justify their existence for basic email functionality when such a great alternative such as Thunderbird exists. So this is exactly what I suggested to my customer and they were more than happy to go ahead. In no time at all they were all setup and ready to go in Thunderbird and their email had never been so fast or reliable before. Did I mention it’s free? 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

McLaren Vale Onsite Computer Support : Old PC not booting up

A customer from McLaren Vale called me up with a problem on their desktop PC that is taking a very long time to boot up in the morning. They also said they were experiencing freezing up randomly throughout the day. I tested the PC and tried to boot it up and found that it was hanging on the first BIOS screen for about 8 minutes before proceeding to load Windows 10. My first port of call with this type of problem is to always remove any USB devices such as flash drives, external hard disks and any other removable devices. Unfortunately in this case, this didn’t help and the same 8 to 10 minute delay persisted. I then went into Windows and checked the motherboard build date in the system information panel  and found out that it was manufactured in 2009 making it almost 10 years old. A motherboard being this old is often the cause for these types of freezing up and boot up errors so I had to break the news to my customer that they’ve had a very good run up until this point but it might be time to consider a new PC. The good news is that one of our Digital Insite systems would absolutely eclipse the performance of this old box more than 5 times over so they can look forward to a much faster and productive PC 🙂   

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 

Blackwood Onsite Computer Support : Excel freezing up and Samsung Tablet email setup

A customer of from Blackwood that operates a harvest management business contacted me saying his Microsoft Excel application was randomly freezing up when he was viewing and editing XLS spreadsheets. He also needed some help setting up some new Samsung 10 inch tablets that he had recently purchased for his staff members to use for timesheet logging and site plan viewing while on the road. I looked into the Excel problem first and immediately dug into the add-ins section in the settings to see if there was anything suspicious in there. I spotted a strange entry that referenced file locking for Excel and started to research this more. I found out that it was a plugin from another program similar to dropboxthat locked Excel files temporarily before the sync process occurred. I suspected this to be the cause of the freezing up he was seeing so I disabled this addin and tested Excel again and found the freezing up symptons had now stopped. Next up was his Samsung Tablets. I helped him with some software called Mobilockwhich allowed him to allow and disallow applications on the tablet making it safe for staff use without it being used for personal time wasting applications. I also setup gmail accounts for him on each tablet and created a step by step process for his staff to be able to create new timesheets and then easily email them off to him for processing. All up, he’s sorted so I’m happy 🙂

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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