Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

Month: October 2017 (page 2 of 4)

Seaford computer repairs and support : setting up PC for hosted login

I’m back at Seaford today helping a plumbing company set up a new PC for a recently hired staff member. All of their PC’s connect to an interstate hosted environment which makes things a little different to the normal local desktop setup most people use.

The big advantage of a hosted environment is that the PC or laptop you use doesn’t need to be fast as very little resources are used (often less than 5%) from the actual computer, the computer that’s doing all of the real work is a powerful server on the other side of the internet connection. Essentially it’s cloud computing and it will undoubtedly be the way of the future for a lot of businesses down the track.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Adelaide computer repairs and support : Email problems for a Cricket coach in Adelaide CBD

Another interesting one today in the heart of the Adelaide CBD. A customer of mine called saying he was having an odd issue with his email where all of the emails were coming in just fine but he was only able to send out a few emails each morning and then would get a message coming up in Outlook 2016 that said something along the lines of “Email rejected by Host / RCP quota error”.

I did a bit of research on-site and my first port of call was to check if I could log into his email account through the webmail address which seemed to work fine at first although the sending issue occurred even in his webmail for the same account. This confirmed to me that it was some sort of account issue which unfortunately he tried to resolve the day before but got nowhere after being on the phone to overseas support for over 3 hours. I had an idea which I thought might get him around the problem and would save us the heartache of having to call support again.

Basically what I did was set the authentication for his outgoing server to have the username and password of one of his work colleagues – this way his emails were still coming in as per normal as the incoming server was using his email address and password to collect the new emails and then when he sends out it uses the other details and got around the error. We had no luck finding the actual reason as to why his email account was blocking all outgoing emails after the first few and the hosting providers phone support didn’t seem to want to try very hard at all to help but he was happy with this clever work around and was able to get back to work. I suggested he look into changing to another hosting company with much better support for their products and services when his plan comes up for renewal.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Cherry Gardens computer repairs and support : Modem drop outs and a bad wireless signal

Today I’m helping out a customer in Cherry Gardens with some issues regarding their internet connection constantly dropping out and a very poor wireless signal in their home.

I investigated the availability of the NBN in their area and its scheduled to be available in about a month so rather than sell them a new ADSL modem that will be obsolete when the NBN arrives, I told them to get in touch with their internet service provider and order their NBN plan today.

That way they’ll get a new (XDSL) modem when the NBN is switched on and it should solve their problems. They were so impressed with my service that they decided to go ahead with an order for a new PC to replace their 6 year old and very slow desktop. Funnily enough, I supplied the old one they have all that time ago 🙂

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Norwood laptop computer repairs and support : Malware on a hacked slow laptop

My adventures took me to Norwood today to help a girl with her laptop that she suspected had been hacked into and her passwords had been compromised. The first thing I checked was her anti-virus which had expired but didn’t give her any notice about it so I remedied that by installing a new antivirus for her.

Next up I checked the programs in the startup for her laptop as well as deleting any and all temp files for both her profile and for Windows 10 itself (viruses and malware love to hide in temp file locations). Next I checked her scheduled tasks as I’ve seen quite a lot of viruses hide in there so they can run at different intervals or even a minute or two after startup so you don’t notice them. She did have a few tasks that were very suspicious looking that referenced strange files located in folders inside the appdata area of her profile.

After seeing enough to warrant a good scan, I ran a malware removal tool which found over 800 infections. Needless to say once all the malware was gone and a good tuneup was done on her laptop, She was happy and things were running much better!

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023

Seacombe Gardens computer repairs and support : Bad wireless signal fixed

A lady from Seacombe Gardens contacted me on the weekend saying she has a very poor wireless signal in the back rooms of her house after her new NBN modem was installed. Her son said Netflix and Youtube we’re completely awful to use and continually dropped out and come up with buffering messages all the time.

I took one look at her setup and told her that she was an ideal candidate for a powerline adapter + wireless access point upgrade.

She liked the sound of what this new technology can do and half an hour later the new network gear was installed and completely up and running with a brand new wireless access point in the bedroom area at the far end of the house.

Basically if the wireless signal from the original modem isn’t strong enough where you’re currently located in the house simply connect to the secondary wireless access point and BAM – perfect wireless reception. Good wireless signal throughout the house means everyone is happy 🙂

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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