upgrade – Page 2 – Digital Insite Adelaide Computers + Support

Seacombe Gardens computer repairs and support : Bad wireless signal fixed

A lady from Seacombe Gardens contacted me on the weekend saying she has a very poor wireless signal in the back rooms of her house after her new NBN modem was installed. Her son said Netflix and Youtube we’re completely awful to use and continually dropped out and come up with buffering messages all the time.

I took one look at her setup and told her that she was an ideal candidate for a powerline adapter + wireless access point upgrade.

She liked the sound of what this new technology can do and half an hour later the new network gear was installed and completely up and running with a brand new wireless access point in the bedroom area at the far end of the house.

Basically if the wireless signal from the original modem isn’t strong enough where you’re currently located in the house simply connect to the secondary wireless access point and BAM – perfect wireless reception. Good wireless signal throughout the house means everyone is happy 🙂

Mark JANSEN

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DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Panorama Computer Support : Blue Screen of Death in Windows 10

October 13, 2017 / Mark Jansen / 0 Comments

I had the pleasure of helping a customer this week with his Windows 10 PC that was displaying the BSOD (Blue Screen of Death) at random intervals while he was using it but most especially when trying to play videos from YouTube. The error messages didn’t really have any common theme to them but all seemed to point to some sort of hardware failure. I initially suspected his video card as it was a Nvidia Geforce 650ti froma few years back.

He had already had 3 technicians look at the PC and charge him quite a lot of money without actually fixing the problem. As you can imagine he was quite dissapointed and frustrated by the whole situation and desperately wanted it resolved.

I proceeded by assuring him that I will get to the bottom of the problem and began by removing any unneeded software and scanning for viruses. Even after removing all suspicious programs the computer was still crashing in under 5 minutes of playing YouTube. Time to dig deeper…

Next up was hardware testing. I started by removing his graphics card and replacing it with one in my workshop but unfortunately the PC was still crashing in the same way. Testing the RAM with memtest was next and while all tests passed for over an hour of solid testing the PC still crashed in Windows just the same. Next I tested all of his hard disks by simply removing all but his primary SSD… still crashing. Lastly I ran a linux based stress test program outside of Windows that tests for motherboard faults etc and it didn’t miss a beat. Strange…

So after all my testing I concluded that the hardware was fine and the problem must lie elsewhere. Reinstalling Windows 10 was the final option but before I went down that road I had another idea to make life a lot easier. I disconnected all of his hard disks and connected only an SSD from my workshop to his PC to eliminate all risk of data loss for my customer (data loss for my customers is NEVER an acceptable outcome in my books). Now I was able to safely reinstall a fresh version of Windows 10 as a test to see if something had corrupted his installation. Everything worked OK and was rock solid stable with the fresh install of Windows 10 with nothing but device drivers installed so this finally proved where the problem lay… Windows 10 and not his hardware. I was relieved for him that this was the case as his PC was quite a high spec model with a nice i7 4770 processor, 16GB of RAM and plenty of other high quality upgrades so it would have been a shame to say he needed to buy a whole new PC.

So the story ends by safely reinstalling Windows 10 on his primary SSD, installing his device drivers then moving and merging all of his personal data and profile back to their original locations. Just to be extra sure everything was fine I tested his PC by leaving YouTube running for over 8 hours playing 15 videos simultaneously and it never crashed once. As you can imagine he was quite happy with the end result and was finally able to use his PC again without it crashing every 5 minutes and didn’t have to buy a whole new system.

Mark JANSEN

280 4 - Panorama Computer Support : Blue Screen of Death in Windows 10

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Glenelg Beauty Salon Upgrade

September 11, 2017 / Mark Jansen / 0 Comments

I had a the pleasure of supplying and installing a new PC down at a Beauty Salon in Glenelg last night. Their original PC was showing signs of age was was badly lagging whenever multiple programs were running due to a worn out hard disk and a CPU that was under spec for today’s demanding apps.
I supplied them with a brand new Intel NUC Core i5 micro PC with 8GB of RAM and a 240GB SSD and let me tell you, this little box can turn some tricks. Blisteringly fast compared to the old PC and will definitely make their life a whole lot better using their salon point of sale app.
They were happy so I’m happy 🙂
⁣

Mark JANSEN
DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
www.digitalinsite.net

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Time for an SSD upgrade…

September 9, 2017 / Mark Jansen / 0 Comments

I’m working on a laptop today down at Torrensville that’s probably around 4 to 5 years old that is EXCEPTIONALLY slow. The rest of the laptop is fine but the hard disk is dragging the whole computer down to a snails pace due to its age. An SSD upgrade to replace that old worn out hard disk would do wonders here.
If your task manager looks like this photo I just took then you also are an ideal candidate for an SSD upgrade.
I’ve done lots of these upgrades to both PC’s and laptops in the past and it turns an old, slow drag of a computer into a good, fast and reliable machine you’d be happy to use. You won’t lose any of your data or settings as everything is cloned to the new disk. In short, all your data and programs stay the same but everything runs MUCH faster!
Contact me if your computer is unbearably slow and I’ll help you get back up to speed 🙂
⁣http://digitalinsite.net

Another successful SSD upgrade

July 28, 2017 / Mark Jansen / 0 Comments

I upgraded this laptop yesterday for a customer who contacted me and said it was VERY slow starting up, shutting down and running any sort of applications at all. After some basic testing and a bit of research based on the age of the laptop, it was pretty easy to see that the standard 5400rpm 500gb hard disk was the main culprit for the tardiness. I planned to simply clone their old 500gb HDD to a new high speed 480GB SSD but it hit a few snags, namely massive hard disk corruption on the existing 500gb drive. After a few tricks and a 6 hour long CHKDSK run I was able to successfully clone their slow and dying hard disk to the new lightning fast SSD. And let me tell you, it certainly delivered. The laptop used to take around 4 minutes to boot up Windows 10 before you could log in – now it takes under 25 seconds. Shutdown was also several minutes and is now under 10 seconds. Programs and data that used to lag every time you clicked on them now appear on screen in mere seconds. What used to be a slow old and dying laptop now outperforms even many new laptops. Seriously, if you have an old PC or laptop that’s very slow – get an SSD installed. The difference is absolutely night and day and well worth every dollar on the upgrade.
⁣

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
www.digitalinsite.net