nbn – Digital Insite Adelaide Computers + Support

Stonyfell onsite computer support : Slow ADSL and Outlook 2010 problems

I’m out in the eastern suburbs today helping a nice lady from Stonyfell with her laptop and iphone. The laptop was running very slow and was reporting around 0.5mb/s for download speed in speedtest.net and was badly effecting Outlook 2010 being able to send and recieve emails. After a whole lot of unneeded apps were removed, the startup was tuned and her laptop power plan was set to maximum performance when plugged in – she was getting around 4mb/s for download speed which got her emails back up and running properly in Outlook.

I also mentioned to her that an SSD upgrade for the laptop would go a long way to improving the overall speed of her system and it gave her something to consider if she wants to get the most out of this unit vs purchasing a brand new laptop. Another happy customer who can get back to what she does best 🙂

Mark JANSEN

280 2 - Stonyfell onsite computer support : Slow ADSL and Outlook 2010 problems

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Bellevue Heights computer repairs and support : VOIP phone issues after NBN install

October 30, 2017 / Mark Jansen / 0 Comments

Another one of my long time customers called and said he was connected up to the NBN a few days ago and while the internet side of things was working great, his voip phone wasn’t working at all. He had called his internet provider but unfortunately they weren’t much help and left him high and dry.

I logged into his new modem and immediately noticed his VOIP settings were incorrect and were missing his voip username and password. Without these the VOIP is dead in the water so we called back the support line for his internet service and requested the correct details. Once we had his username and password and these we’re put in place in his modem everything worked great and he was back in action.

Mark JANSEN

280 13 - Bellevue Heights computer repairs and support : VOIP phone issues after NBN install

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Cherry Gardens computer repairs and support : Modem drop outs and a bad wireless signal

October 25, 2017 / Mark Jansen / 0 Comments

Today I’m helping out a customer in Cherry Gardens with some issues regarding their internet connection constantly dropping out and a very poor wireless signal in their home.

I investigated the availability of the NBN in their area and its scheduled to be available in about a month so rather than sell them a new ADSL modem that will be obsolete when the NBN arrives, I told them to get in touch with their internet service provider and order their NBN plan today.

That way they’ll get a new (XDSL) modem when the NBN is switched on and it should solve their problems. They were so impressed with my service that they decided to go ahead with an order for a new PC to replace their 6 year old and very slow desktop. Funnily enough, I supplied the old one they have all that time ago 🙂

Mark JANSEN

280 8 - Cherry Gardens computer repairs and support : Modem drop outs and a bad wireless signal

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Lonsdale Computer Support : NBN issues for a mechanic

September 21, 2017 / Mark Jansen / 0 Comments

A mechanic in Lonsdale called me up today saying he was having all sorts of problems with his internet connection since the NBN roll-out started a few weeks back in his area. Telstra had switched him over to the NBN a week ago but a few days later a guy from the NBNCO messed with the node and killed their connection all together (and likely all the other businesses nearby too).

Since then they’ve gone dark and haven’t been able to do anything online which in this day and age for any business is an absolute nightmare. He wasn’t able to look up parts, watch instructional videos, send and receive emails or invoice any of his customers.

As you can imagine he wasn’t too happy at all. I helped him by installing a few USB Wi-Fi adapters in his office PC’s and connected the PC’s and his wireless printer through his iPhone as a hot-spot. It’s no replacement for a good high speed broadband connection but at least right now they’re back online and can keep the cogs of the business turning.

Mark JANSEN