CBD – Digital Insite Adelaide Computers + Support

Adelaide City Supermarket Onsite Computer Support

Today I’m in the heart of the city helping out a fine foods supermarket with some email and internet issues as well as getting their CCTV recording system up and running on the owners iphone so he can monitor what’s happening in his business when he’s not in the store. After correcting a few issues with their email to do with SSL and authentication, they were back up and running and the backlog of emails being held in their their Outlook outbox disappeared. Next up was the CCTV app on the owners iphone which was pointing at an incorrect public IP address. I helped them by showing them how to discover their public address and put it in the app on his phone and also mentioned that a dynamic DNS solution would be ideal if they continue to have any issues down the track. Another happy customer and now on to my next one…

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Adelaide computer repairs and support : Email problems for a Cricket coach in Adelaide CBD

October 27, 2017 / Mark Jansen / 0 Comments

Another interesting one today in the heart of the Adelaide CBD. A customer of mine called saying he was having an odd issue with his email where all of the emails were coming in just fine but he was only able to send out a few emails each morning and then would get a message coming up in Outlook 2016 that said something along the lines of “Email rejected by Host / RCP quota error”.

I did a bit of research on-site and my first port of call was to check if I could log into his email account through the webmail address which seemed to work fine at first although the sending issue occurred even in his webmail for the same account. This confirmed to me that it was some sort of account issue which unfortunately he tried to resolve the day before but got nowhere after being on the phone to overseas support for over 3 hours. I had an idea which I thought might get him around the problem and would save us the heartache of having to call support again.

Basically what I did was set the authentication for his outgoing server to have the username and password of one of his work colleagues – this way his emails were still coming in as per normal as the incoming server was using his email address and password to collect the new emails and then when he sends out it uses the other details and got around the error. We had no luck finding the actual reason as to why his email account was blocking all outgoing emails after the first few and the hosting providers phone support didn’t seem to want to try very hard at all to help but he was happy with this clever work around and was able to get back to work. I suggested he look into changing to another hosting company with much better support for their products and services when his plan comes up for renewal.

Mark JANSEN

280 9 - Adelaide computer repairs and support : Email problems for a Cricket coach in Adelaide CBD

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

www.digitalinsite.net

Back in the big smoke

September 2, 2017 / Mark Jansen / 0 Comments

Back in the big smoke today picking up some parts for a tiny but mighty custom built high performance Intel NUC that will be installed in a beauty salon later this week. Great to see the sun shining again 🙂

Have a great day guys!
⁣

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
www.digitalinsite.net

20170904 115344 RichtoneHDR Fall 300x169 - Back in the big smoke

Onsite Support King William Road

July 24, 2017 / Mark Jansen / 0 Comments

On-site support for another 10+ year customer of mine on King William Road then down south to a business at Morphett Vale to setup port forwarding from the router to the DVR so they can access their security system cameras remotely. Finishing off the day building a new website for another business customer… Big day 🙂
⁣

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
www.digitalinsite.net