Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

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Parkholme onsite computer support : Installing Mozilla Thunderbird to fix Outlook 2013 problems

One of my business customers said they were having all sorts of problems trying to read and organise their email in Outlook 2013. I’ve been getting quite a lot of customers lately that have also been having similar issues in Outlook and my go to solution for them is most commonly to say goodbye to Outlook and say hello to the awesome and completely free Mozilla Thunderbird. I used to use and love Outlook back in the days of 2003 and 2007 but I have to say I haven’t been very impressed with the performance and usability of the 2010, 2013 and 2016 versions of Outlook. They feel bloated, clunky and it’s hard to justify their existence for basic email functionality when such a great alternative such as Thunderbird exists. So this is exactly what I suggested to my customer and they were more than happy to go ahead. In no time at all they were all setup and ready to go in Thunderbird and their email had never been so fast or reliable before. Did I mention it’s free? ūüôā

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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McLaren Vale Onsite Computer Support : Old PC not booting up

A customer from¬†McLaren¬†Vale called me up with a problem on their desktop PC that is taking a very long time to boot up in the morning. They also said they were experiencing freezing up randomly throughout the day. I tested the PC and tried to boot it up and found that it was hanging on the first BIOS screen for about 8 minutes before proceeding to load Windows 10. My first port of call with this type of problem is to always remove any¬†USB¬†devices such as flash drives, external hard disks and any other removable devices. Unfortunately in this case, this didn’t help and the same 8 to 10 minute delay persisted. I then went into Windows and checked the motherboard build date in the system information panel¬† and found out that it was manufactured in 2009 making it almost 10 years old. A motherboard being this old is often the cause for these types of freezing up and boot up errors so I had to break the news to my customer that they’ve had a very good run up until this point but it might be time to consider a new PC. The good news is that one of our Digital¬†Insite¬†systems would absolutely eclipse the performance of this old box more than 5 times over so they can look forward to a much faster and productive PC ūüôā¬† ¬†

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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Blackwood Onsite Computer Support : Excel freezing up and Samsung Tablet email setup

A customer of from¬†Blackwood¬†that operates a harvest management business contacted me saying his Microsoft Excel application was randomly freezing up when he was viewing and editing¬†XLS¬†spreadsheets. He also needed some help setting up some new¬†Samsung¬†10 inch tablets that he had recently purchased for his staff members to use for¬†timesheet¬†logging and site plan viewing while on the road. I looked into the Excel problem first and immediately dug into the add-ins section in the settings to see if there was anything suspicious in there. I spotted a strange entry that referenced file locking for Excel and started to research this more. I found out that it was a¬†plugin¬†from another program similar to¬†dropboxthat locked Excel files temporarily before the sync process occurred. I suspected this to be the cause of the freezing up he was seeing so I disabled this¬†addin¬†and tested Excel again and found the freezing up¬†symptons¬†had now stopped. Next up was his¬†Samsung¬†Tablets. I helped him with some software called¬†Mobilockwhich allowed him to allow and disallow applications on the tablet making it safe for staff use without it being used for personal time wasting applications. I also setup gmail accounts for him on each tablet and created a step by step process for his staff to be able to create new¬†timesheets¬†and then easily email them off to him for processing. All up, he’s sorted so I’m happy ūüôā

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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Onsite Computer Support in North Haven : Emails not sending in Outlook 2010

One of my customers from the seaside location of North Haven contacted me saying his email had suddenly stopped sending in Outlook 2010. I checked his laptop and found quite a few “driver updater” and unnecessary “tuneup” applications that were slowing down his system. Although his laptop ran better with the malware removed, Outlook 2010 still reported errors when sending emails. Next I went into the advanced settings for his email account and checked his authentication and encryption settings which all looked fine so I had to dig deeper. I checked a few articles from Microsoft that referenced the error message he was seeing when sending and was able to locate some registry corruption (possibly from the malware listed above) which I then removed and rebuilt the registry. I then ran an Outlook 2010 application repair through the control panel and BAM he was back in action!

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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North Haven Onsite PC Support : Outlook 2010 errors when sending + backup drive setup

A customer from North Haven contacted me with a few issues in Outlook 2010 where it would receive emails fine but was holding all emails in the outbox when he went to send. I checked all of his settings and all of the¬†IMAP, encryption and authentication settings were correct according to¬†bigpond’s¬†website so I dug a little deeper. After a bit more testing I suspected it might Outlook itself and I proceeded to run the application repair from the control panel. After a little while the process was complete and this got Outlook working again. I suspect that another program had upset Outlooks dependency on a system¬†DLL¬†or corrupted something in the registry as he was now back up and running. I also set up an automated easy to use backup system for him so that all of his photos and documents are being backed up daily to his external¬†USB¬†drive in case anything happens to the laptop. Another happy customer so I’m happy too ūüôā

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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Wingfield Onsite Computer Support – Slow PC causing issues in MYOB

A furniture polishing company from¬†Wingfield was recommended to me by another of my customers and called me up saying they were having some strange problems on their PC especially in MYOB. The PC wasn’t very old and was a pretty good spec for it’s day (i7 4790 / 8GB RAM / 250GB¬†SSD) but was doing some odd things in programs such as not responding to some mouse clicks. I looked into the problem and found there were a few redundant “tuneup” programs on the PC which I’ve found generally make the PC run worse than better so I promptly removed these applications. I then found some mouse software and drivers that were intended to add some additional features but as the customer wasn’t using any of these I also removed them. After a good tuneup and removing the mouse software the PC was back up to it’s snappy self and was playing nice again in all of their work applications. I also noticed that the in built Windows System Restore function had become broken and as this is a very important lifeline for when things go wrong I undertook to fixing this also. Registry corruption was the problem here – most likely due to one of the tuneup programs – and once these errors were resolved System Restore was back in action.

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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Slow ACER laptop upgraded to high speed SSD

A nice lady contacted me saying the ACER laptop she had bought recently on special during the Christmas sales was running very slow and was performing a lot worse than she expected. She said it was heavily reduced and had a few concerns that the specs of the laptop were what was making it run so slowly. I had a good look at it and was able to tell her that the CPU was quite good, the RAM was decent but the 1TB Hard disk was a slow 5400rpm mechanical type and was undeniably the cause of the laptop being so slow to startup, shut down and general use in programs. I quoted her for a high speed SSD upgrade and told her that it would greatly improve the speed issues as the part that was holding the laptop back was this standard mechanical hard disk. She agreed to go ahead and after the hardware was installed and the cloning process was complete the bootup time from completely powered off until the desktop was loaded went from 2 and half minutes to under 15 seconds. Now that’s a decent upgrade right there! The overall performance of the laptop in all areas was much, much better and it turned a fairly slow underperforming laptop into a fast and reliable workhorse that you would normally pay over $1300+ retail for. All up for the laptop on sale + upgrade she paid under $1000 total so as you can imagine she was wrapped ūüôā

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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Acer Windows XP PC from Glenelg running very slow with a virus on it

An elderly gentleman contacted me today saying his old Acer Windows XP PC was running very slow and he thought he might have a virus on it. Working on a Windows XP system took me back a bit as I barely see any PC’s with this Operating System installed anymore as they’re either just too slow to be usable or have simply died due to hardware failure. In his case, the PC was running a bit slow but overall was still working OK for what he needed it for so I gave it a good tuneup and removed a lot of applications and startup programs that were bogging down the PC’s performance. I then installed some antimalware programs to remove any viruses and junk he may have picked up from the internet and got it all cleaned up and back in action. I told him that while the PC is a bit old and slow, it’s still fine for basic use and he knows where to come if he ever does need to upgrade to a new PC ūüôā¬†

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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SSD Upgrade for an old Dell laptop in Brighton

A lady from Brighton contacted me saying her old dell laptop was running super slow and was driving her crazy. I took a look at it and after a few quick tests I was able to show her that it was her standard mechanical hard disk that came with the laptop that was the cause of the poor performance. I quoted her to upgrade her laptop to a high speed SSD and explained that she wouldn’t lose any data at all as I use an intelligent cloning process to copy her data from the old hard disk to the new one exactly 1 for 1. She gladly agreed to go ahead and the very next day she had her laptop back on her desk now running faster than ever!

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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New Digital Insite Powerhouse PC with 24″ LED installed in Lonsdale

Another of my long time customers (14+ years) called me up saying they needed a new PC ASAP for a staff member in their office in Lonsdale. Of course I was more than happy to oblige and had their new Core i5 7500 / 8GB Ram / 250gb SSD + 1TB SSHD Windows 10 PC ready to go that afternoon and booked them in for an install the very next morning. After an hour or two I had the new hardware connected up to all of their network devices and all of their software installed and configured ready to go ūüôā

best regards, 

Mark JANSEN 

DIGITAL INSITE 
Adelaide Onsite Computers + Support 
Mobile : 0404 110 526 
Office : (08) 8387 9023 
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