Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

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NBN issues for a mechanic in Lonsdale

A mechanic in Lonsdale called me up today saying he was having all sorts of problems with his internet connection since the NBN roll-out started a few weeks back in his area. Telstra had switched him over to the NBN a week ago but a few days later a guy from the NBNCO messed with the node and killed their connection all together (and likely all the other businesses nearby too).

Since then they’ve gone dark and haven’t been able to do anything online which in this day and age for any business is an absolute nightmare. He wasn’t able to look up parts, watch instructional videos, send and receive emails or invoice any of his customers.

As you can imagine he wasn’t too happy at all. I helped him by installing a few USB Wi-Fi adapters in his office PC’s and connected the PC’s and his wireless printer through his iPhone as a hot-spot. It’s no replacement for a good high speed broadband connection but at least right now they’re back online and can keep the cogs of the business turning.

best regards,

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Enjoying the awesome weather in Blackwood

Seriously how good is this weather today? Awesome day to be out and about in the car enjoying some much needed Adelaide sunshine. My day started in the lush green hills of Blackwood helping a nice lady with a few issues on her laptop – namely photos being replicated two or three times by some issues that had developed between the icloud, dropbox and onedrive apps on her laptop.

Once I had sorted and some helped her set up her wireless printer to scan to multiple PC’s and laptops in her home she was good to go. Now I’m back to the workshop to finish off fixing a computer with a dying hard disk and of course enjoying this awesome day. Hope you’re all having a great day too 🙂

best regards,

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Fun and games with SQL in Lonsdale

Fun and games trying to get some circa 2005 Point of Sale SQL based software to network to the two other sales PC’s at a catering business in Lonsdale today. Windows 7 64bit and any versions above that really don’t like to play nice with apps designed around the older SQL builds and have a huge hissy fit when you try to run them as they were originally coded for 32bit environments. Upgrading the whole software package to the latest version wasn’t an option as it would have cost thousands of dollars and would require my customer to upgrade their old but perfectly working sales terminals in the store… so that’s where I come in 🙂

A whole lot of tweaking, hot fixes and some plain old trial and error got me there in the end and now the main point of sale PC that handles all of the stock levels and sales is talking nicely and sending and receiving packets to and from the sales terminals in the shop and behaving just like it should – except it’s now running like lightning thanks to Windows being installed on an SSD and much better hardware in the system.

They’re back in business so I’m happy. On to the next job…

best regards,

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Aberfoyle Park, Clovelly Park, Lonsdale, Torrensville, Plympton Park then Hallett Cove… All in a days work :)

Another busy day that started out at Aberfoyle Park dropping off a laptop I repaired for a family from a school then down the Clovelly Park to help a business with getting their security camera system connected to the Internet so they can access and monitor their cameras after hours and anywhere in the world.

After that it was down to a catering business in Lonsdale to set up a brand new PC for them to replace their main laptop that had died and was controlling all of their their point of sale stock and sales synchronization between their sales terminals.

Next, I was on the road again to Plympton Park to help another customer with his wireless printer and some website issues and lastly Torrensville to deliver a laptop I had upgraded with a high speed SSD and then back to the workshop to build another PC. All in a days work 🙂

best regards,

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Busy day in the workshop!

A parent from the school I provide computer support at gave me a laptop that was running slow and needed a good tune-up. Another customer called this morning saying their PC wasn’t booting up and was displaying hard disk errors so I’m running some disk repairs on that one. I’m also cloning another laptop with a super slow 5400rpm hard disk to a new high speed SSD while building an i3 desktop and another i5 desktop for two more customers… Phew! 🙂

best regards,

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Dead laptop in Lonsdale

Saturday morning call out to one of my business customers in Lonsdale today. They run a busy catering business and their main laptop that controls all of their stock and sync’s the sales between all of their point of sale terminals just died. It was a Toshiba Satellite laptop that was over 7 years old so it was no real surprise it died but the need to get something up and running in it’s place asap is the real issue now. The laptop itself won’t power on at all but there’s a very good chance the hard disk is OK so it looks like I’ll be building them a new PC monday morning and transferring their data across to get them back in business.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Water… The arch nemesis for any laptop

I’m on-site today providing computer and network support to students and staff at a school in Aberfoyle Park and was given this laptop that had some water accidentally spilled on the keyboard during a lesson. Sadly accidents do happen but if you’re ever in this situation the very best thing to do is to shut down your laptop, PC, phone or any electronic device that has come in contact with water and remove the battery immediately. The reason behind this is that if you try to operate the device with water on the motherboard you’re very likely to have a short circuit happen which will most certainly damage the device and quite often render it inoperable. If you’re quick enough to shut down the device and remove the battery then I suggest opening any service panels you can and attempt to dry the internals with a hairdryer on very low heat.

Leave the unit to dry for at least 24 hours and then repeat the drying procedure with a hair dryer. Resist the urge to test it before 24 hours then as it could mean the difference between having a device that works again or one that is nothing but a bricked throwaway. This laptop I’m working on was powered off quite quickly but it looks like there was unfortunately immediate damage to the motherboard.

The device itself is powering on but the backlight behind the LCD isn’t illuminating the screen which is a sure sign that damage has occurred to the motherboard. Sadly, this one will have to go in for repair to get a new motherboard. The best advice I can give is to keep all liquids away from your laptop or PC – trust me when I say it’s not worth the risk.

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Glen Osmond Laptop tune-up

Today took me to Glen Osmond to help a former work colleague and customer of mine for over 14 years with a few issues on his laptop, some email syncing problems using IMAP and a few strange wireless printer quirks. He’s all sorted now and back in action so I’m back on the road again on to the next job!

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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Business computer support in Glenelg

Another one of my favourite spots in Adelaide… Glenelg! I was helping a business with a few issues on their computer, their receipt printer and the point of sale software in their store. A few clever fixes and some tips to make life a bit easier for their staff and they were all smiles and back in business. If they’re happy, then I’m happy 🙂

best regards,

Mark JANSEN

DIGITAL INSITE

Adelaide Onsite Computers + Support

Mobile : 0404 110 526

Office : (08) 8387 9023

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Need help choosing a new computer?

Need help choosing a new computer? Not sure if you need a Core i3, i5 or an i7? 8GB or 16GB of RAM? SSD or Hybrid storage?

Whatever your needs are…I’m always happy to help build a new computer that best suits you and the work you need to tackle.

best regards,
Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
www.digitalinsite.net

 

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