A customer of from Blackwood that operates a harvest management business contacted me saying his Microsoft Excel application was randomly freezing up when he was viewing and editing XLS spreadsheets. He also needed some help setting up some new Samsung 10 inch tablets that he had recently purchased for his staff members to use for timesheet logging and site plan viewing while on the road. I looked into the Excel problem first and immediately dug into the add-ins section in the settings to see if there was anything suspicious in there. I spotted a strange entry that referenced file locking for Excel and started to research this more. I found out that it was a plugin from another program similar to dropboxthat locked Excel files temporarily before the sync process occurred. I suspected this to be the cause of the freezing up he was seeing so I disabled this addin and tested Excel again and found the freezing up symptons had now stopped. Next up was his Samsung Tablets. I helped him with some software called Mobilockwhich allowed him to allow and disallow applications on the tablet making it safe for staff use without it being used for personal time wasting applications. I also setup gmail accounts for him on each tablet and created a step by step process for his staff to be able to create new timesheets and then easily email them off to him for processing. All up, he’s sorted so I’m happy 🙂
Mark JANSEN
DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
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