A customer in Hallett Cove contacted me today saying his laptop was very slow and behaving strangely after a large windows 10 update had gone through. He said it took quite a long time for the update to complete and when it rebooted he wasn’t able to log in as per normal.
I found that his laptop has got stuck in a type of hibernation loop where it had gone to sleep after the update (possibly due to low battery) and wasn’t waking up properly to allow him to log in. I pulled out the battery from his laptop for 1 minute and then tried to boot up again with the battery in and was able to trigger the Windows repair menu. After a few more steps repairing his Windows startup and getting the update in question to successfully complete this time – he was back up and running.
Mark JANSEN
DIGITAL INSITE
Adelaide Onsite Computers + Support
Mobile : 0404 110 526
Office : (08) 8387 9023
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