A customer from called and was having some issues synchronising his new Galaxy A5 phone contacts and calendar with his online google account. He was concerned that if he lost his phone all of his contacts and calendar entries were gone forever and not being backed up to the cloud. After digging through his google account settings and some apps on his phone I realised that his contacts and calendar were being synced to his apple iCloud account from his previous iPhone.

Once these apple apps and settings were removed and his contacts were correctly setup to to his google account everything started to work as intended and he could breathe easy knowing that all of his data was safely being replicated to the cloud.

best regards,


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