I had another odd problem a customer in blackwood was experiencing where their email was sending and receiving OK but they couldn’t browse the internet using any browsers at all (Edge, Firefox, Chrome etc). Their PC could ping Google OK and their laptop connected over wireless browsed the net just fine but their PC wasn’t having any of it.

Long story short – after about half an hour of testing I nailed it down to their antivirus software. Somehow the software had gone a bit haywire (most likely as a result of the latest big Windows 10 update) and was blocking all outgoing HTTP and HTTPS traffic. A simple repair install of their antivirus software and they were back in business!

best regards,

Mark JANSEN

DIGITAL INSITE
Adelaide Onsite Computers + Support

Mobile : 0404 110 526
Office : (08) 8387 9023
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