Digital Insite Adelaide Computers + Support

Hi, I'm Mark Jansen from Digital Insite! Follow my adventures around Adelaide as I provide quality new computers and laptops + friendly and reliable home & office computer support

Warradale Onsite Computer Repairs and Support : Laptop dead after water damage / Hard disk recovery

A lady called me up from Warradale saying her laptop had suffered water damage as a result of a tall glass of water falling onto the keyboard and soaking the entire laptop. The laptop buzzed and fizzed for a while and then went off to the big sleep where all laptops go after they have a little swim. I had to break the news to her that the laptop motherboard was almost certainly dead as a result of the water damage but the good news was that the hard disk was very likely to be OK. I removed the hard disk, dried it off and tested it in an eternal enclosure and was able to recover all of her data to another external hard disk she supplied. She decided not to go ahead with repairing the laptop as it was already around 5 years old but was very happy that all of her personal data including photos, documents and her work from the old hard disk was able to be recovered. 

best regards, 

Mark JANSEN 

Adelaide Computers + On-site Support 

Mobile : 0404 110 526 
Office : (08) 8387 9023 

South Plympton Onsite Computer Repairs and Support : Office 2016 install + Outlook IMAP setup

A business customer in South Plympton asked me whether they could have their email setup on three PC’s in their office with all of them syncronising when any changes are made. I told them “Absolutely!” and supplied them with Outlook 2016 to get them setup. As you may already know, there are plenty of free alternatives to Outlook out there such as Thunderbird but my customer was familiar with and liked the layout of Outlook so Outlook it was. After installing Outlook on all of their PC’s and getting all of the email accounts setup correctly using IMAP they were good to go with a fully syncronised email system for all of their users.

best regards, 

Mark JANSEN 

Adelaide Computers + On-site Support 

Mobile : 0404 110 526 
Office : (08) 8387 9023 

Brighton Onsite Computer Repairs and Support : Avast Antivirus blocking all internet

A long time customer from Brighton contacted me saying that after Avast and Windows 10 recently updated they were no longer able to access the internet. I checked the details of the latest Windows update from their update history and was able to confirm that it did indeed conflict with the latest version of Avast. Thankfully Avast had already developed a patch to combat the issue and after locating the correct file and applying it to Avast he was back in action. He also asked that I check his backup system while I was there so I updated the software to a more reliable and much smarter incremental backup system that would taker care of all of his data. 

best regards, 

Mark JANSEN 

Adelaide Computers + On-site Support 

Mobile : 0404 110 526 
Office : (08) 8387 9023 

West Lakes Shore Onsite Computer Repairs and Support : Help setting up new Telstra wifi modem after NBN install

Another of my business customers contacted me saying she had just been given notification that the NBN had been switched on at her house and was ready to go with the setup of her new modem and devices. I was more than happy to help and had her new wifi modem up and running in no time. Next up was her ipad, iphone and Samsung Smart TV which simply required the new wifi password to be input and confirmed on each device. Lastly she needed some help with her other TV that was connected to a ChromeCast. I found that the simplest way to get this resolved was to factory reset the ChromeCast and then set it up again from scratch on the new wifi network. After that was done, she was all good to go on all of her devices on super fast NBN speeds!

best regards, 

Mark JANSEN 

Adelaide Computers + On-site Support 

Mobile : 0404 110 526 
Office : (08) 8387 9023 

Marino Onsite Computer Repairs and Support : Help setting up devices after wifi modem died

A nice lady from Marino contacted me saying she can’t access netflix or the internet on any of her wireless devices after a power failure in her house. I checked her setup and could immediately see from the look of her modem that it would have to be at least 5 years old and had most likely died as a result of the power failure etc. I was able to help he get back up and running temporarily on another old modem she had lying around but told her I would return next week with a new wifi modem that would give great range and signal throughout her home and get her back up and running…

best regards, 

Mark JANSEN 

Adelaide Computers + On-site Support 

Mobile : 0404 110 526 
Office : (08) 8387 9023 
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